Core Return Policy

GANZEBOOM CORE RETURN POLICY

Ganzeboom strives to provide you with the highest quality remanufactured parts. To do this, we must start with the highest quality cores. We must also insist that these cores should be returned to us in a timely and carefully packed, undamaged fashion. (If we don’t get your core back, or it is damaged in shipment, we can’t rebuild it). In order to help us achieve this goal, please be aware of, and follow these return guidelines:

1.            All cores must be returned to us within 30 days of the date of the sale of the original unit for full core value. Any period longer than 30 days may result in a reduction or possibly no core refund. We must enforce this policy.

2.            All cores must be sent to us freight prepaid in the original packing. Pack the core carefully so it will not be damaged in shipping. We suggest you pack them as if they belonged to you because until we accept them as a rebuildable core, they do belong to you. Enclose a copy of the packing list or invoice or invoice number. This is really important. We receive every day a very large number of cores. Without packing list or invoice we can & will not handle it.

3.            ATTENTION RESELLERS. If you are reselling the part, do not credit your customer until Ganzeboom has made a credit for the core. The amount you will be paid for a core is based on its condition and ability to be remanufactured into a high quality part. See also item # 7 below.

4.            If there are obvious problems with the core such as broken castings, burn damage, etc.; contact us before sending the core to us. It may be unusable, and we can save you the time and expense of shipping a part we cannot use. Do not expect (full) value for seriously damaged cores.

5.            Only completely assembled cores are admitted. A disassembled core has less value. Parts may be lost and/or damage done to the unit.

6.            We do not expect spotlessly clean cores, but they should be drained and free of most dirt, grease and oil. Wrap the part in plastic bags to prevent leaking fluid from damaging other shipments. Just good common sense here!

7.            Some of our (re) manufacturers (like ZF with their mechatronics) contact us about cores, informing us that they are ”NOT REBUILDABLE UNITS”. We must now “HOLD” your core deposit for a period of time until the specific core item involved has had time to be returned to the manufacturer and inspected for it’s ability to be an acceptable core for rebuild. This means you will NOT get an immediate core deposit return until the manufacturer has had a chance to tell us if the core is good for rebuild. We are sorry for this delay in getting your core deposit money back to you, but the fact remains that if the part is NOT a rebuildable unit, WE get charged back for the core. We must pass this on to YOU as it was your core not ours. Any small amount of profit we may have made on the initial parts sale is negated when the core is not capable of being made back into a good serviceable unit. We hope you can understand our position on this. We will make every effort to expedite the return of these units to keep the wait time to a minimum. The delay can, and will vary.

If you have any questions regarding the condition of a core you are returning, call us. You wouldn’t want us to send you a part remanufactured from an inferior quality core, that’s why we try so hard to get quality cores in return. Think of the core you are sending us as the basis for the rebuilt part you will receive.  “Quality remanufacturing start with quality cores”